Average Reviews:
(More customer reviews)I bought this product directly from American DJ. Their shipping and customer service was very good. The product, however, did not look like the picture, but still gives the flame effect I needed for our fireplace display. The Silk Flame had to be shipped to me later because it was missing from the box. It would have been a great product if it worked right. It worked for what we needed, but it was frustrating because the lights would go out with the slightest nudge to the base. I will note that I did buy it at a DISCOUNTED price and the product was advertised as being "blemished." I called American DJ and they assured me it worked and the base was just dented. Maybe if I had bought it brand new it wouldn't have the same problems I had with it? Anyway, I gave it three stars because only one light was working consistently the whole time we needed it. I don't know how reusable it will be because of this. I wish they would come up with a similar product that's a lot more sturdy. Will add a video review later.
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