Average Reviews:
(More customer reviews)I did not purchase this exact upgrade/replacement product but did buy a similar one from a retailer. It stopped working properly after a little over a year of minimal use. I contacted the company and asked if I could receive a replacement or credit to purchase another product directly from TerraLuX. The lady I talked to was nice and courteous, but the final answer was no, they chose not to help me.
The customer service is poor as far I am concerned and they did not stand by their product. I told them I am not a happy customer and would not recommend them to anyone. It didn't seem to matter.
Bottom line: Do you want to purchase anything from a company that will not back-up their product or care about customer satisfaction?
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