Average Reviews:
(More customer reviews)This is the first time I've ever written a less than complimentary review. This time however I have to let folks know the extremely poor experience I had with the vendor during follow-up email tech discussions. My first complaint was with the instruction manual that obviously was written by someone with English as their third language. Very confusing and in some cases complete lack of ampifying information. Secondly there is no phone link with the company for tech support, email submission only. Nearly all email responses just referred me back to the instruction manual. Why didn't I just return the product? Believe me I regret not doing that especially after purchasing a Sunforce controller that works exceptionally well with simple, fully understandable instruction manual and "live" customer tech support. This is the second time I've submitted a review on this product. My first review generated an unsolicited email from the vendor asking if I would reconsider my review and gave me detailed instructions on how to revise/retract my review. Even those instructions didn't work. My first review was 3-stars, this one is 2-stars and the only reason it's not a 1-star is that the product works well, once you figure out on your own how it works.
Click Here to see more reviews about: HQRP 20 Amp 12V / 24V Solar Charge Power Controller / Regulator 20A 300W with Remote Meter & LED Indicator plus HQRP Coaster
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